Legal Notice &
Privacy Policy
Last updated: April 2026
01 Site publisher
02 Hosting
03 Intellectual property
All elements that make up this site — architecture, graphic design, texts, photographs, logos, illustrations and any other content — are the exclusive property of THE MOTOR HOUSE or of its partners who have granted authorisation.
Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited without the prior written authorisation of THE MOTOR HOUSE, under penalty of legal action.
04 Limitation of liability
THE MOTOR HOUSE strives to ensure the accuracy and currency of the information published on this site. However, THE MOTOR HOUSE cannot guarantee the accuracy, precision or completeness of the information made available.
The information presented on this site — in particular vehicle prices, availability and specifications — is indicative and does not constitute a contractual offer. THE MOTOR HOUSE reserves the right to modify it at any time without notice.
05 Personal data protection (GDPR)
THE MOTOR HOUSE, in its capacity as data controller, undertakes to process your personal data in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and the Luxembourg law of 1 August 2018 on the organisation of the National Commission for Data Protection.
For any request relating to your personal data: [email protected]
Data collected
- Identity: surname, first name, date of birth
- Contact details: email address, phone number, postal address
- KYC data: ID document, proof of address (via Stripe Identity)
- Financial data: transaction history, member subscription
- Browsing data: IP address, cookies, pages visited, session duration
Legal bases for processing
| Processing | Legal basis |
|---|---|
| Membership and transaction management | Performance of contract (art. 6.1.b GDPR) |
| KYC / AML verification | Legal obligation — AML5 Directive (art. 6.1.c GDPR) |
| Security and fraud prevention | Legitimate interest (art. 6.1.f GDPR) |
| Commercial communications | Consent (art. 6.1.a GDPR) |
| Analytics and marketing cookies | Consent (art. 6.1.a GDPR) |
Retention periods
| Category | Duration |
|---|---|
| KYC / AML data | 5 years after the end of the business relationship (legal obligation) |
| Accounting and financial data | 10 years (Luxembourg legal obligation) |
| Member account data | Subscription duration + 3 years |
| Browsing data / cookies | 13 months maximum |
| Contact requests | 3 years from the last interaction |
Sub-processors and transfers
| Provider | Role | Location | Safeguards |
|---|---|---|---|
| Stripe Inc. | Payment & KYC verification (Stripe Identity) | USA / EU | EU Standard Contractual Clauses — PCI DSS Certification |
| Hostinger International Ltd | Site hosting | Cyprus (EU) | GDPR compliance — Designated Data Protection Officer |
Your rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- Right of access — obtain a copy of your data
- Right of rectification — correct inaccurate data
- Right to erasure — request deletion of your data (subject to legal limitations)
- Right to portability — receive your data in a structured format
- Right to object — object to certain processing activities
- Right to restriction — temporarily restrict a processing activity
- Right to withdraw consent — at any time for processing based on consent
To exercise these rights, please contact: [email protected]. We undertake to respond within one month. In the event of disagreement, you may file a complaint with the Luxembourg National Commission for Data Protection (CNPD) — cnpd.public.lu.
06 Cookie policy
This site uses cookies and similar technologies. A cookie is a small text file placed on your device while browsing.
| Type | Purpose | Duration | Consent required |
|---|---|---|---|
| Essential cookies | Site operation, login session, security | Session | No |
| Analytics cookies | Audience measurement, site improvement | 13 months | Yes |
| Stripe cookies | Payment security, fraud prevention | Session / 1 year | No (legal obligation) |
You can configure your browser to refuse cookies or be alerted when a cookie is set. Some site features may then no longer be accessible.
07 Data security
THE MOTOR HOUSE implements appropriate technical and organisational measures to ensure the security of your personal data, including:
- Encryption of communications via TLS/SSL protocol
- Access to data restricted to authorised personnel
- Identity verification (KYC) via Stripe Identity — PCI DSS Level 1 certified
- Regular security audits of information systems
- Data breach notification procedure (72h — art. 33 GDPR)
08 Applicable law & jurisdiction
This legal notice is governed by Luxembourg law. In the event of a dispute relating to the use of the site or the interpretation hereof, exclusive jurisdiction is granted to the Luxembourg courts, subject to applicable rules of public order.
For users residing in the European Union, the rights conferred by the GDPR apply in full, regardless of the national law chosen.
For any question: [email protected]